Shipping Policy

Thank you for shopping with Celanese Sales U.s. Ltd. We are committed to delivering your orders safely and efficiently.

This Shipping Policy explains how we process, ship, and deliver orders placed through our online store, including canvas awnings, cotton camping blankets, and canvas hammocks.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays.

Please note that order processing times may be extended during peak shopping seasons, promotional events, or periods of unusually high order volume.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

2. Shipping Time

After your order has been processed and dispatched, the estimated delivery time is:

• Estimated Shipping Time: 5–10 business days.

• Estimated Total Delivery Time: 6–13 business days, including processing.

These are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary depending on your location, carrier operations, weather conditions, and other circumstances beyond our control.

3. Shipping Destinations

We currently offer shipping to eligible delivery addresses within the United States.

Shipping availability may vary depending on the destination and product.

If your address is outside our current shipping area, please contact us before placing your order to confirm whether delivery is available.

4. Shipping Fees

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping fees may vary depending on the destination, order size, package weight, and available shipping methods.

If free shipping promotions are available, their conditions will be displayed on our website or during checkout.

5. Order Tracking

Once your order has been shipped, we will send a confirmation email containing tracking information when available.

Please allow 24–72 hours for tracking information to become active after the carrier receives and scans your package.

You can use the tracking number provided in your shipping confirmation email to follow your shipment.

If you have not received tracking information within a reasonable time after dispatch, please contact our customer service team.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please contact us as soon as possible if you notice an error in your shipping address.

We cannot guarantee that changes can be made once an order has entered processing or has been shipped.

Additional costs or delays caused by incorrect or incomplete shipping information may be the customer's responsibility, where permitted by applicable law.

7. Delayed or Lost Packages

Although we work with shipping carriers to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather conditions.

• Carrier operational delays.

• Transportation disruptions.

• Public holidays and peak shipping periods.

• Incorrect or incomplete delivery information.

If your tracking information has not updated for an extended period or your package appears to be lost, please contact us.

We will review the shipment details and work with the carrier to help resolve the issue.

8. Damaged Packages

Please inspect your order upon delivery.

If your package or product arrives damaged, contact us within 7 days of delivery.

Please provide your order number, a description of the damage, and clear photos of the package and affected product.

We will review your request and work with you to determine an appropriate resolution.

9. Multiple Shipments

Depending on product availability, package size, or warehouse arrangements, items from the same order may be shipped separately.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

You will not be charged additional shipping fees for separate shipments unless the additional charge was disclosed and agreed upon at checkout.

10. Contact Information

If you have any questions about shipping, delivery, or order tracking, please contact us:

Business Name: Celanese Sales U.s. Ltd.
Email: [email protected]
Address: 222 W Las Colinas Blvd, Irving, TX 75039, United States
Website: http://rmtzwr-x4.myshopify.com/

Our customer service team will be happy to assist you.

Thank you for choosing Celanese Sales U.s. Ltd.!